Help Center

If you don't find an answer to your question below, please feel free to contact our support.
iOS app troubleshooting
Occasionally, any app may stop functioning as expected. This can happen due to several reasons, including:

Your Rupt app version is out of date
  • Open the 'App Store' app
  • Tap your profile picture at the top of the screen
  • Scroll to see pending updates and release notes
  • Tap 'Update' next to an app to update only that app, or tap 'Update All' if you want to update all of your apps

Is it a bug?
Although we try our best to minimize these, you may have found a bug causing unexpected behavior. If that is the case, please let us know! Please include the following to aid our team with the investigation:
  • A description of the issue
  • Your device make, model, and operating system (iOS)
  • The version of Rupt you're on (you can find this by tapping "Home", then tap the profile icon in the upper right corner. The app version will be displayed at the bottom of the screen).
  • If you'd like, you can also include a screenshot or screen video

About General Device Troubleshooting
The following troubleshooting steps are good to perform periodically, will ensure you're using the latest version of Rupt, and can often alleviate app performance issues. When you contact support, we'll likely ask that you perform this as a first step if you're having app issues.

Note: Your data and profile are saved in the cloud, so deleting the app and reinstalling it wouldn't cause data loss.

iOS Device Troubleshooting Steps
  • Logout and uninstall the Rupt app (your data and profile are saved in the cloud)
  • Long hold on the Rupt app until it jiggles
  • Tap the 'X' that appears in the corner of the app icon
  • Confirm deletion warning
  • Restart your device
  • Reinstall and log back in

Note: If you log back in but your data is missing, please get in touch with our support team so we can help get you back on track.
Key concepts (Glossary)
Rupt Score
Summary of real-time stock metrics and company data quantified down to a single number. Key groups of data that are used in the calculation of the Rupt score are Upside, Past Growth, Financials, and Technicals.

The expected upside is based on price targets from analysts, weighted by analysts' past performance, data on stock ownership by hedge funds, and an assessment of the company's valuation in relation to its peers.

Past growth
An assessment of the stock performance and earnings growth stability over time.

An assessment of the financial health of a company in comparison to its peers. It includes metrics related to profitability, the ability of a company to get cash on hand to fulfill obligations quickly, and an assessment of debt burden.

Summary of the stock's price trends over different timeframes (5, 20, 200 days) and a combination of indexes that help to evaluate the expected direction of the price movement (e.g., RSI or Relative Strength Index, MACD or Moving Average Convergence Divergence).

Current price
Current stock's price and its change versus the previous closing price. The 52-week high/low figures are based on the daily closing price for the security during the last 12 months.

Analyst Target
Percentage increase or decrease that professional analysts expect over the current stock price in 12 months.

Analyst Price Target
The average forecast of the price of the stock in 12 months. Based on price targets from professional analysts and weighted by analysts' past performance.

Analyst Consensus
An average of analyst ratings (Buy, Hold, Sell) for a particular stock.

Hedge Fund Signal
Summary of hedge fund activity for the stock: share of hedge funds having stakes in the company and an indication of whether they have increased or decreased their holdings.

P/E Ratio
P/E (Price-to-Earnings) ratio is calculated by dividing price per share by earnings per share. It is used to determine whether a company's stock price is overvalued or undervalued by comparing the company's P/E ratio to its peers. Peer groups in the Rupt app are highly targeted (i.e., electric car makers are compared to other electric car makers, not to the whole automotive industry).

Beta measures the responsiveness of a stock's price to changes in the overall stock market. By definition, the market (S&P 500 index) has a beta of 1. Individual stocks are ranked according to how much they deviate from the market. For example, a beta of 1.2 means that a certain stock is 20% more volatile than the market. A beta of 0.8 means that a stock is 20% less responsive to changes in the overall market.

EPS Growth Rate
An Earnings-per-Share growth rate reveals whether a company is becoming more profitable over time.

The study of past price movements and trading volumes to identify observable trends in different timeframes (5, 20, 200 days) and evaluate the expected direction of the price movement. In technical analysis, it is believed that all known information on the company is reflected in the stock's price at any given moment. Technical analysts believe that prices move in trends, and history tends to repeat itself. The repetitive and predictable nature of price movements is often attributed to market psychology.
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